Shipping and Returns

What payment methods does CaraCaru accept?

CaraCaru accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and Google Pay through Shopify Payments as well as PayPal Express Checkout.

 

What does CaraCaru do with my personal information?

Payment Information:  We do not have access to your credit card or financial institution account numbers.  That information remains with Shopify Payments  or PayPal.  We only receive notification that your payment was processed.

Personal Information:  CaraCaru will not sell, give, trade, or share your name, physical address, email, or order history with any person, business, group, or institution.

 

How much will it cost to ship my order?

Shipping charges are $5 regardless of the order size within the U.S and will be sent via USPS or UPS.  Shipping charges for international orders will be calculated based upon weight and distance shipped and will be sent via UPS.

 

How can I track my order?

Once an order has been prepared for shipment, you will receive an email with tracking information.  This email may end up in your "Spam" email folder.

 

Can I return or exchange my purchase?

Orders can be returned or exchanged within 30 days of the purchase date.  "Last Chance to Love It" items are not returnable.  Each clothing item product page includes a size chart based upon body measurements and that size chart is specific to that particular garment.  Please consult these size charts when selecting size to lessen the disappointment and hassle associated with receiving the wrong size.  Refunds on returns will only be applied to the original form of payment with shipping charges deducted from the credit total.  

 

Are coach or judge/referee/umpire discounts offered?

No. CaraCaru strives to offer quality products at competitive prices every day.  We do not pad our prices so that we can offer discounts to select groups or continually offer pricing promotions.  We believe that everyone should be treated equally, and that includes pricing.  CaraCaru may occasionally offer items at temporary sale prices, but this is the exception, not the rule.

 

Other Questions?  We'd be delighted to help!  Please contact us at ann@caracaru.com.